PureTechsServicesOutsourced IT department
Outsourced IT department · Mumbai
Your IT department, without hiring one.
For businesses in Mumbai and the Mumbai Metropolitan Region with no in-house IT team — or one person who cannot cover everything. PureTechs runs the whole of it as one IT partner in Mumbai, from printer and desktop to network, firewall, server, backup, Microsoft 365, cloud, software and AI.
What this is
PureTechs works as the outsourced IT department for businesses in Mumbai and the wider Mumbai Metropolitan Region (MMR): one engineering team, with one named engineer who owns your account, responsible for end-user support, the office network and Wi-Fi, firewall and security, servers and storage, backup, Microsoft 365 and cloud, software and AI automation — under a written AMC scope. In plain terms, this is IT department outsourcing in Mumbai: one contract and one team in place of several vendors and in-house hires.
Who it is for
Offices of roughly 5 to 150 users that do not want to hire, train and keep an in-house IT team; that call a different vendor for the printer, the network, the email and the backup; or whose one IT person is stretched too thin — in short, an IT team for small business in Mumbai, without hiring one.
Problems this solves
- One “computer wala” for the PCs, another vendor for the firewall, the ISP for the internet — and nobody owns the whole picture
- A full-time IT hire costs a salary, and one person cannot be an expert in printers, firewalls, Microsoft 365 and backup at once
- When that one person is on leave or leaves, nobody knows the passwords, the network or where the backup is
- Problems are found only after they stop work — nothing is monitored or maintained on a schedule
- Nothing is written down: no network diagram, no asset list, no record of what was done
What is included
- A named engineer who owns your account and meets you in person
- Day-to-day support for desktops, laptops, printers, Windows, Office and email — remote first, on site when needed
- The office network, Wi-Fi, firewall and VPN designed, run and documented
- Servers, NAS and backup, with restores tested and the results written down
- Microsoft 365 or Google Workspace administration, MFA and licence review
- Security: endpoint protection, email security, patching and access control
- Software and AI automation when a workflow needs it — Tally, WhatsApp and Excel connected
- Monitoring, preventive maintenance and a monthly one-page report under a written AMC
How it works
Four steps, every time.
- 01
Survey
An engineer walks your office, lists every device, system and vendor, and notes what is undocumented.
- 02
Scope
A written scope: which systems we own, what is excluded, how support is reached and how renewal works.
- 03
Take over
Monitoring, documentation, admin access and a joiner / leaver process set up; existing vendors handed over or coordinated.
- 04
Run
Support, maintenance and reviews every month — one team, one number to call, one report.
Platforms we work with
Windows 10 / 11Windows ServerMicrosoft 365Google WorkspaceFortiGate · SophosSynology NASVeeam · IperiusTally
Named because we deploy and support them, not as a claim of exclusive partnership. The right choice depends on your scope.
What you receive
- A named engineer and one number to call
- Written scope with covered systems and exclusions
- Network diagram, IP sheet and asset register
- Backup and restore test records
- Monthly one-page report
What we do not promise. We run your technology, not your business decisions. We are not a 24×7 security operations centre — monitoring and response hours are defined in the AMC, and we do not promise a fixed minutes-to-fix for every incident. Hardware and licences are quoted separately at the time of scope.
Straight answers
Questions we hear about Outsourced IT department.
What is an outsourced IT department?
An external team that does the job an in-house IT department would — user support, network, security, servers, backup, email and software — under a contract, instead of you hiring and managing IT staff. With PureTechs, one named engineer owns your account and the rest of the team covers the specialist work.
Does PureTechs provide outsourced IT support in Mumbai?
Yes. PureTechs provides outsourced IT support in Mumbai and the Mumbai Metropolitan Region, working as your IT department — on site across Mumbai, Thane and Navi Mumbai, and remotely across India.
Is it cheaper than hiring an IT employee?
It depends on your size and how much IT you run. One employee costs a salary and still cannot cover firewalls, Microsoft 365, servers and backup at an expert level, or cover their own leave. An outsourced team is quoted after a survey, so you can compare the two with real numbers — we do not quote before we have seen the setup.
Can you work alongside our existing IT person?
Yes. Many offices keep a coordinator in house and use PureTechs for the network, firewall, server, security and escalation work, plus cover when that person is away.
What happens to our current vendors?
We list every vendor during the survey. Some are handed over to us; others, like your ISP or a software vendor, stay and we coordinate with them — so you have one point of contact instead of several.
How much does an outsourced IT department cost in Mumbai?
It depends on the number of users and devices, whether a server or NAS is in scope, how many sites you have, how much on-site time you need and whether parts are covered. It is quoted after a survey, never before — see IT AMC in Mumbai for how the contract is structured.
Part of one stack
Related services from the same team.
Serving businesses across Mumbai and the Mumbai Metropolitan Region on site, and across India remotely. See the areas we cover.
Next step
Talk to an engineer, not a sales desk.
Tell us what is bothering you. You get an engineer's reply on WhatsApp, not a form response — and a price only after the scope is clear.