PureTechsAMC vs pay-per-call
Guide · AMC vs pay-per-call
Pay per call, or an AMC?
Pay-per-call looks cheaper until the day the server, firewall or email stops and nobody has been watching it. Here is what each model actually covers — and when paying per call is genuinely enough.
The short answer
If IT problems are rare and nothing critical runs on your network, pay-per-call support is fine — PureTechs offers it. If billing, Tally, email or dispatch stop when IT stops, an AMC with monitoring and preventive maintenance usually costs less than the outages it prevents, and the scope is written down before you sign.
Who this is for
Offices deciding how to buy IT support: calling someone when something breaks, or a yearly contract that covers the systems by name.
Side by side.
| Factor | Pay-per-call support | IT AMC |
|---|---|---|
| How you pay | Per visit or per incident, at rates agreed upfront | A fixed contract for the systems listed in the scope |
| When work happens | After something breaks | Before it breaks — monitoring and preventive maintenance on a calendar |
| Parts | Quoted and billed each time | Covered within scope on a comprehensive AMC; quoted before replacement on a non-comprehensive AMC |
| Records | Only what each visit records | Asset register, network documentation and a monthly report |
| Backup and patching | Only when you ask for it | Checked and done on schedule, with restores tested |
| Best for | Small setups with rare problems | Offices where IT downtime stops the business |
When pay-per-call is enough
- A few PCs and a printer, with no server, NAS or business firewall
- Problems are rare, and nothing stops the business when they happen
- You want to try a provider before committing — per-call can convert to an AMC later
When an AMC makes more sense
- A server, NAS, firewall or Tally environment runs in the office
- Billing, email, Tally or dispatch stop when IT stops
- You want backups checked, patches done and a monthly report without having to ask
- You are tired of calling a different vendor for every problem
What decides the AMC cost
- Number of users and devices
- Server, NAS and firewall in scope
- Number of sites
- On-site time expected
- Comprehensive (parts covered) or non-comprehensive
The honest middle
You can start with per-call support and convert to an AMC later. Either way, rates or scope are agreed in writing before any work starts.
Straight answers
Questions we hear about this.
Is an IT AMC worth it for a small office?
If a server, NAS, firewall or Tally runs in the office, or billing and email stop when IT stops, usually yes. For a few PCs and a printer with rare problems, pay-per-call is often enough — and PureTechs will say so.
What does a comprehensive AMC cover that a non-comprehensive one does not?
Parts. A comprehensive AMC covers parts and labour within the agreed scope; a non-comprehensive AMC covers labour and support, with parts quoted before any replacement. Both list the covered systems by name.
How much does an IT AMC cost compared with per-call support?
It depends on users, devices, sites, whether a server or firewall is in scope, on-site time and parts coverage. PureTechs quotes an AMC after a survey; per-call rates are agreed before the first visit.
Can we switch from per-call to an AMC later?
Yes. Per-call support can be converted to an AMC at any time.
Read next
Related pages.
PureTechs serves businesses across Mumbai and the Mumbai Metropolitan Region on site, and across India remotely. About PureTechs.
Next step
Talk to an engineer, not a sales desk.
Tell us about your office. You get an engineer’s reply on WhatsApp, not a form response — and a price only after the scope is clear.